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1 Introduction

Bluecity Fleet Management under license from ACN 164 487 898 Pty Ltd & Sawijay Enterprise Pty Ltd Cabs Pty Ltd (trading under licence as Bluebird Airport Shuttle) is proudly Australian ownedand operated. We provide a safe, clean and professional shuttle service to and from Melbourne Airport, Melbourne City and surrounding Inner City suburbs.

2 Use of tickets

You must show your ticket to Bluebird staff as a condition of travel on the bus. If you purchased a ticket online from the Bluebird website you must present a scannable bar code (either asa print out or on their portable electronic device) to the driver. All tickets on this service are marked and can only be used on this service within the zone specified and one way or return as noted.

3 Prebooking

Bluebird Airport Shuttle recommends that you pre book your pick up 24 hours or more before you wish to travel to ensure a seat on the service you wish to travel.
We have a 20 minute window for pre booked pick-ups from the time of the booking so please ensure you book the time according to your check in time at the airport. For domestic flights we recommend 2 hours and for international flights 4 hours, to allow ample time to travel and arrive and check in for you flight.
Our aim is to always get you to the airport within 1 hour from pick up, which is always subject to traffic conditions and congestion.

4 Infants & Children

We do not permit children aged less than 10 years to travel unaccompanied by a parent or guardian. Children aged 10 years and over may travel unaccompanied but their supervision and safety is the sole responsibility of their parent or guardian.

5 Behaviour, alcohol and food etc.:

The consumption of alcohol, other drinks and food (except water in screw top containers) is prohibited.
The smoking of cigarettes or the carrying, using or selling of any prohibited/illegal substance is also prohibited.
We will require any passenger to disembark, or permission to board will be refused, if in the opinion of Bluebird or the driver and in their sole discretion:
  1. the passenger is affected by alcohol or drugs;
  2. there is a threat to any passenger or Bluebird staff member as a result of violent, abusive or aggressive behaviour.
Violence, abuse or aggression in any form will not be tolerated and We will report any such behaviour to the police.

6 Baggage

The Bluebird baggage allowance is the same as the standard checked and carry-on baggage allowance of the airline for which you hold a ticket. Additional items (such as bikes, surf boards, very large items or excess baggage) may be permitted, subject to availability of space on a relevant trip.
Passengers are responsible for the protection of fragile items and must ensure that no item causes any danger, obstruction or inconvenience to other passengers, the driver or the bus.

7 Left Luggage:

Any property that is left aboard a Bluebird vehicle or in a Bluebird terminal will be stored at the owner’s risk for no more than 14 days.
A reasonable administration fee will be applied for the return of lost property in addition to any freight expenses incurred in the return of lost property which you must pay in advance.

8 Credit Cards:

Bluebird accepters ** cards.
A credit card fee applies to and varies depending on the type of credit card used.

9 Fares:

Fares are subject to change without prior notice.

10 Mobility

If you have a mobility issue it will assist us if this can be notified at the time of making your booking. We will use our best endeavours to accommodate any passengers with mobility or disability restrictions and all Bluebird buses have access for wheelchair passengers.
Each disabled passenger needs to ensure they can board, disembark and move around the bus unaided or, alternatively, to travel with a carer/companion.

11 Drivers and Passenger

Bluebird drivers will provide minor assistance for a passenger at the discretion of the driver.
Passengers must be able to move and place their own luggage on and off the bus and within the bus.
Passengers also acknowledge that their luggage must be stowed safely and securely.
Passengers acknowledge that by boarding the bus they may be filmed by CCTV footage and any film taken may be used by Bluebird strictly for purposes relating to issues of security and arising from the journey or for the purposes of legal proceedings by Bluebird or third parties.

12 Animals

Pets, with the exception of assistance dogs, cannot be carried

13 Our responsibilities

Bluebird Airport Shuttle’s professional service will always take utmost care with your belongings however we are not be held liable for wear and tear, lost or damage belongs.
It is the passenger's responsibility to ensure they keep with them at all times their personal belongings, handbags, glass etc. and the check their seat before disembarking the bus.

14 Limitation of Liability

To the maximum extent permitted by law:
  1. all passengers and their property are is entirely at their own risk;
  2. Bluebird will not be liable to the passenger for death, sickness of or any other injury to any passenger or for any other injury, loss or damage suffered by the passenger whether personal or consequential or otherwise, however caused;
  3. Bluebird will not be liable for the loss of or damage to any personal effects, luggage or other goods, whether or not such loss or damage is suffered, or is caused by anything occurring before, after, or in the course of any journey; and
  4. Bluebird’ liability to a passenger is limited to the amount paid by the passenger to Bluebird for his/her ticket.
It is Your responsibility to meet Your airline’s check-in time and to allow sufficient time for unexpected delays, traffic congestion at or near Melbourne Airport, unavailability of Car Park space, accident, road works, delays or inoperability of transport services between the Car Park and the terminal (if any).
We have no liability to You if You miss Your flight unless caused by the negligence of Bluebird or its agents or employees, and then only to the extent that Bluebird’s negligence has caused or contributed to any additional costs You incur in:
  1. rebooking Your flight at a later time; and
  2. any accommodation costs incurred provided that a later flight is not available on the original date of travel.

15 General

We understand that your right to privacy is of the utmost importance. To that end, we are committed to the protection of your personal information. Any information we collect from you is used only to provide you with our service.
We hope you enjoy your travel with us and we welcome you home or if traveling we wish you a safe Journey. Please refer to our website for full terms and conditions and our privacy policy at

16 Cancellations

If you cancel your service under 24 hours there will be no refund on the transfer cost.
If you cancel your transfers between 24 - 48 hours prior to your booked trip a 50% cancellation fee will apply.
Any cancellations over 48 hours will incur a 25% cancellation fee.

Important Information
Luggage allowance:
1 large bag + 1 carry on per passenger. Extra $5 for additional luggage.
Shuttle Operating Hours:
5am to last flight from Melbourne Airport
Shuttle Departure Location:
View Service Area
Shuttle Pickup door to door:
Airport to City or
City to Airport